Frequently Asked Questions
Everything you need to know about shopping with UOOZEE
How long does shipping take and what are the costs?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Shipping costs are calculated at checkout based on your location and the weight of your order.
What is UOOZEE's return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry are final sale for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor calibrations and lighting conditions during photography, slight color variations may occur.